LEGAL POLICIES
PRIVACY POLICY
This privacy policy applies between you, the User of this Website and DEWCY Limited, the owner
and provider of this Website. DEWCY Limited takes the privacy of your information very seriously.
This privacy policy applies to our use of any and all Data collected by us or provided by you in
relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions below.
Please read this privacy policy carefully.
Definitions and interpretation
In this privacy policy, the following definitions are used:
Data – collectively all information that you submit to DEWCY Limited via the Website. This
definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies – a small text file placed on your computer by this Website when you visit certain parts of
the Website and/or when you use certain features of the Website.
Data Protection Laws – any applicable law relating to the processing of personal Data, including
but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national
implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in
the UK;
GDPR – the General Data Protection Regulation (EU) 2016/679;
DEWCY Limited, we or us – DEWCY Limited, a company incorporated in England and Wales
with registered number 12530948 whose registered office is at 71 -75 Shelton St, London, WC2H 9JQ
UK and EU Cookie Law – the Privacy and Electronic Communications (EC Directive) Regulations
2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment)
Regulations 2011;
User or you – any third party that accesses the Website and is not either (i) employed by DEWCY
Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise
providing services to DEWCY Limited and accessing the Website in connection with the provision
of such services; and
Website – the website that you are currently using, dewcy.com, and any sub-domains of this
site unless expressly excluded by their own terms and conditions.
In this privacy policy, unless the context requires a different interpretation:
• the singular includes the plural and vice versa;
• references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses,
schedules or appendices of this privacy policy;
• a reference to a person includes firms, companies, government entities, trusts and partnerships;
• “including” is understood to mean “including without limitation”;
• reference to any statutory provision includes any modification or amendment of it;
• the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
This privacy policy applies only to the actions of DEWCY Limited and Users with respect to this
Website. It does not extend to any websites that can be accessed from this Website including, but
not limited to, any links we may provide to social media websites.
For purposes of the applicable Data Protection Laws, DEWCY Limited is the “data controller”. This
means that DEWCY Limited determines the purposes for which, and the manner in which, your
Data is processed.
Data collected
We may collect the following Data, which includes personal Data, from you:
• demographic information such as postcode, preferences and interests;
• IP address (automatically collected);
• web browser type and version (automatically collected);
• operating system (automatically collected);
• a list of URLs starting with a referring site, your activity on this Website, and the site you exit to
(automatically collected);
in each case, in accordance with this privacy policy.
How we collect Data
We collect Data in the following ways:
• data is given to us by you; and
• data is collected automatically.
Data that is given to us by you
DEWCY Limited will collect your Data in a number of ways, for example:
• when you contact us through the Website, by telephone, post, e-mail or through any other
means;
• when you register with us and set up an account to receive our products/services;
• when you complete surveys that we use for research purposes (although you are not obliged to
respond to them);
• when you enter a competition or promotion through a social media channel;
• when you make payments to us, through this Website or otherwise;
• when you elect to receive marketing communications from us;
in each case, in accordance with this privacy policy.
Data that is collected automatically
To the extent that you access the Website, we will collect your Data automatically, for example:
• we automatically collect some information about your visit to the Website. This information helps
us to make improvements to Website content and navigation, and includes your IP address, the
date, times and frequency with which you access the Website and the way you use and interact
with its content.
• we will collect your Data automatically via cookies, in line with the cookie settings on your
browser. For more information about cookies, and how we use them on the Website, see the
section below, headed “Cookies”.
Our use of Data
Any or all of the above Data may be required by us from time to time in order to provide you with
the best possible service and experience when using our Website. Specifically, Data may be used
by us for the following reasons:
• internal record keeping;
• improvement of our products / services;
• transmission by email of marketing materials that may be of interest to you;
• contact for market research purposes which may be done using email, telephone, fax or mail.
Such information may be used to customise or update the Website;
in each case, in accordance with this privacy policy.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate
interests. If you are not satisfied with this, you have the right to object in certain circumstances (see
the section headed “Your rights” below).
Who we share Data with
We may share your Data with the following groups of people for the following reasons:
• any of our group companies or affiliates – to ensure the proper administration of your website
and business;
• our employees, agents and/or professional advisors – to allow them to contact you should you
request it;
• relevant authorities – to facilitate the detection of crime or the collection of taxes or duties;
in each case, in accordance with this privacy policy.
Keeping Data secure
We will use technical and organisational measures to safeguard your Data, for example:
Technical and organisational measures include measures to deal with any suspected data breach.
If you suspect any misuse or loss or unauthorised access to your Data, please let us know
immediately by contacting us via the Website Contact Form
If you want detailed information from Get Safe Online on how to protect your information and your
computers and devices against fraud, identity theft, viruses and many other online problems,
please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading
businesses.
Data retention
Unless a longer retention period is required or permitted by law, we will only hold your Data on our
systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you
request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory
purposes.
Your rights
You have the following rights in relation to your Data:
Right to access – the right to request (i) copies of the information we hold about you at any time, or
(ii) that we modify, update or delete such information. If we provide you with access to the
information we hold about you, we will not charge you for this, unless your request is “manifestly
unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If
we refuse your request, we will tell you the reasons why.
• Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
• Right to erase – the right to request that we delete or remove your Data from our systems.
• Right to restrict our use of your Data – the right to “block” us from using your Data or limit the
way in which we can use it.
• Right to data portability – the right to request that we move, copy or transfer your Data.
• Right to object – the right to object to our use of your Data including where we use it for our
legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the
processing of your Data (where consent is our legal basis for processing your Data), please
contact us via Contact Form on the website
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us,
you may be able to refer your complaint to the relevant data protection authority. For the UK, this is
the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their
website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if
your Data changes during the period for which we hold it.
Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over such
websites and are not responsible for the content of these websites. This privacy policy does not
extend to your use of such websites. You are advised to read the privacy policy or statement of
other websites prior to using them.
Changes of business ownership and control
DEWCY Limited may, from time to time, expand or reduce our business and this may involve the
sale and/or the transfer of control of all or part of DEWCY Limited. Data provided by Users will,
where it is relevant to any part of our business so transferred, be transferred along with that part
and the new owner or newly controlling party will, under the terms of this privacy policy, be
permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
This Website may place and access certain Cookies on your computer.
DEWCY Limited uses Cookies to improve your experience of using the Website.
DEWCY Limited has carefully chosen these Cookies and has taken steps to ensure that your
privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar
requesting your consent to set those Cookies. By giving your consent to the placing of Cookies,
you are enabling DEWCY Limited to provide a better experience and service to you. You may, if
you wish, deny consent to the placing of Cookies; however certain features of the Website may not
function fully or as intended.
This Website may place the following Cookies:
Strictly necessary cookies – These are cookies that are required for the operation of our website.
They include, for example, cookies that enable you to log into secure areas of our website, use a
shopping cart or make use of e-billing services.
Analytical/performance cookies – They allow us to recognise and count the number of visitors and
to see how visitors move around our website when they are using it. This helps us to improve the
way our website works, for example, by ensuring that users are finding what they are looking for
easily.
Functionality cookies – These are used to recognise you when you return to our website. This
enables us to personalise our content for you, greet you by name and remember your preferences
(for example, your choice of language or region).
Targeting cookies -These cookies record your visit to our website, the pages you have visited and
the links you have followed. We will use this information to make our website and the advertising
displayed on it more relevant to your interests. We may also share this information with third
parties for this purpose.
You can choose to enable or disable Cookies in your internet browser. By default, most internet
browsers accept Cookies but this can be changed. For further details, please consult the help
menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables
you to access the Website more quickly and efficiently including, but not limited to, personalisation
settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the
help and guidance provided by the developer of your internet browser if you are unsure about
adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to
aboutcookies.org. You will also find details on how to delete cookies from your computer.
General
You may not transfer any of your rights under this privacy policy to any other person. We may
transfer our rights under this privacy policy where we reasonably believe your rights will not be
affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any
provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent
required, be deemed to be deleted, and the validity and enforceability of the other provisions of this
privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will
be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All
disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and
Welsh courts.
Changes to this privacy policy
DEWCY Limited reserves the right to change this privacy policy as we may deem necessary from
time to time or as may be required by law. Any changes will be immediately posted on the Website
and you are deemed to have accepted the terms of the privacy policy on your first use of the
Website following the alterations.
Google Analytics
We use traffic log cookies to identify which pages are being used. This helps us analyse data
about web page traffic and improve our website in order to tailor it to customer needs. We only use
this information for statistical analysis purposes and then the data is removed from the system.
HubSpot Tracking
HubSpot’s tracking code sets a number of tracking cookies when a visitor lands on our website to monitor usage and behaviour.
TERMS OF USE
Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and DEWCY Limited, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by DEWCY Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to DEWCY Limited and accessing the Website in connection with the provision of such services.
Intellectual property and acceptable use
All Content included on the Website, unless uploaded by Users, is the property of DEWCY Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of DEWCY Limited.
Prohibited use
You may not use the Website for any of the following purposes:
a. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
Links to other websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of DEWCY Limited or that of our affiliates.
We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Privacy Policy
Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy click here.
Availability of the Website and disclaimers
Any online facilities, tools, services or information that DEWCY Limited makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. DEWCY Limited is under no obligation to update information on the Website.
Whilst DEWCY Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
DEWCY Limited accepts no liability for any disruption or non-availability of the Website.
DEWCY Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Limitation of liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
To the maximum extent permitted by law, DEWCY Limited accepts no liability.
General
You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
These terms and conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
DEWCY Limited details
DEWCY Limited is a company incorporated in England and Wales with registered number 12530948 whose registered address is 71-75 Shelton St, London, WC2H 9JQ and it operates the Website dewcy.com.
COOKIE POLICY
To make full use of the online shopping and personalised features on dewcy.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
If at any time, you'd prefer to restrict, block or delete cookies from dewcy.com you can easily use your browser to do this.
If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes, but it won’t be possible to use our website fully. Ordering or logging into an account might be prohibited.
RETURNS POLICY
Purchase with confidence, and no hassle. If you are unhappy with your purchase for any reason, we simply ask that you get in touch via Email and let us know. Simply return the item to us and we will take care of the rest.
If your product was purchased from another retailer/stockist, please arrange your refund directly in accordance with their returns policy.